Innovating analytics how the next generation of net promoter can increase sales and drive business results larry freed isbn 9781118779484 kostenloser versand fur alle bucher mit versand und verkauf duch amazon. Innovating analytics how the next generation of net promoter can increase sales and drive business results by freed larry november 2013 isbn kostenloser versand fur alle bucher mit versand und verkauf duch amazon. Innovating analytics how the next generation of net promoter can increase sales and drive business results freed larry on amazoncom free shipping on qualifying offers innovating analytics how the next generation of net promoter can increase sales and drive business results. Innovating analytics introduces an index that measures a customers likelihood to recommend and the likelihood to detract the current concept of the net promoter score nps that has been adopted by many companies during the last decade is no longer accurate precise or actionable this new metric called the word of mouth index womi has been tested on hundreds of companies and with over . Innovating analytics how the next generation of net promoter can increase sales and drive business results larry freed how does a ceo manager or entrepreneur begin to sort out what defines and drives a good customer experience and how it can be measured and made actionable